Last updated: May 11, 2025
At Magneo, we are committed to providing high-quality fitness equipment and customer satisfaction. If you are not fully satisfied with your purchase, we offer a straightforward return process.
Eligibility for Returns
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Items must be returned within 30 days of delivery.
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Products must be unused, in their original packaging, and in resellable condition.
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A valid proof of purchase (order number or receipt) is required.
Non-Returnable Items
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Gift cards
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Final sale or clearance items
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Used or damaged products (unless they arrived defective)
Exchanges
We only replace items if they are defective or damaged. To request an exchange, please contact our support team at [your support email].
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
To initiate a return, please email us at magneogymbags@gmail.com with your order number and reason for return.